“Get in, get help, get it done,” is the door sign that greets you when you walk into LeVahn Brothers Hardware. But the friendliness doesn’t stop there: Once you step into the store, you’re greeted by a smile and a kind, “Hi, how can I help you?”
This family owned establishment was started by brothers Arthur, Ernie and Ed LeVahn in 1923. The business thrived there until 1994, when it moved from its original North Minneapolis location into Maple Grove. There store is owned by Loren LeVahn and managed by his son, Andrew LeVahn. The store is celebrating its 90th anniversary this month.
They rent and repair, size and cut, sharpen and test—but that isn’t all they do. Their extensive plumbing knowledge, combined with the vast amount of plumbing parts they stock, is but one reason that several stores, including Lowe’s, send their customers to them.
Another unique aspect of the business is their popular blog, which brings inquiries from all over the country. This-easy-to-follow, step-by-step guide is written from experience, and gives customers all kinds of informative tips and tricks. Andrew LeVahn says he tries to post about things that are relevant to the time of year, as well as issues he has heard customers discussing. The blog is filled with pictures, recommendations and product highlights.
What it comes down to, though, are the customers, the LeVahns say. “We have very, very regular customers,” says Andrew. When a customer walks in, they try to take them to the item they are looking for, instead of just directing them to an aisle. Andrew says they have customers who tell them, “‘I don’t know what I would if you guys ever went out of business.’” He says he usually replies in kind: “‘We don’t know what we would do if we went out of business.’”
Their attitude is to try and do as much as they can for the customer, he says. Their biggest strengths are their longevity, knowledge and professionalism, Andrew says. They try to be as honest and professional as possible—meaning they do jobs right the first time and don’t charge their customers just to charge them. If it’s not broken, they won’t fix it—and furthermore, if they can help you fix it yourself, they will try their best to do so.
“We do work from restaurants, industrial buildings, universities to fixing the faucet at the person’s house down the road,” says Andrew. Some eclectic jobs have included some work at Prince’s house and servicing Eastcliff, the President of University of Minnesota’s home.